How to view statuses of packages

When multiple services are ordered together in GLASS Hire, they may be grouped into a package. Understanding how packages, passports, and service records work will help you quickly locate status updates and track screening progress.

In this video, you'll learn the difference between packages and passports, how services may be organized within the Services table, and how to review the status of individual services whether they appear together or separately.

schedule 0:57

| Ordering & Services

What You'll Learn

In this video, you'll learn how packages and passports affect service status tracking in GLASS Hire.

Understand what constitutes a package in GLASS Hire
Learn how passports group service instructions and screening details
View the status of multiple services contained within a package
Navigate between services using service tabs within a package record
Identify when package services appear as separate table rows

Transcript

0:06 A package consists of two or more services.
0:09 Services from a package may be separated into their own service table rows depending on whether they're part of the same passport.
0:17 A passport is simply a document with instructions and details needed to complete screenings.
0:23 To check statuses of the various services in your package, first click into the table row with the package product name.
0:32 If this modal contains data for more than one service, you can toggle between them by clicking their names on the tab control.
0:40 Services from the same package, but not on the same passport, will have their own table rows where their data can be viewed separately.
0:50 Thanks for choosing GLASS.

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