How to change clinic location
Need to change a clinic location after scheduling a service? If the service has not yet taken place, GLASS Hire allows you to quickly update the testing location and automatically notify the participant.
In this video, you'll learn how to access a scheduled service, search for a new clinic by ZIP code, select a replacement location, and resend updated authorization details to the participant.
What You'll Learn
In this video, you'll learn how to update a clinic location for an existing service in GLASS Hire.
- Identify services that are eligible for location changes
- Open a service record from the Services table
- Use the Change and Resend option to update a clinic location
- Search for clinics by ZIP code and choose a new location
- Automatically resend updated authorization information to participants
Chapters
Transcript
- 0:05 If a service hasn't yet taken place, you can still change its location.
- 0:10 First, click that service's table row, then hit "Change and Resend."
- 0:17 You'll be taken to our map where you can search clinics by ZIP code and select your new location.
- 0:23 After hitting "Choose This Clinic," you'll be taken back to the service modal with the updated information.
- 0:27 The participant will automatically receive the new authorization via text or email.
- 0:36 Thanks for using GLASS.
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